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Providing a truly independent and impartial online appeals service. Submit, track and manage your appeal, step by step.

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This website is for passengers who have been issued with a Penalty Fare Notice
by one of the following Train Operating Companies or Transport services. How to identify your notice

Prefix DL
Prefix LB
Prefix LO
Prefix LU
Prefix XR
NOT LISTED

Identify your Notice

Please identify the Transport Company that issued your Notice from the logos on this page, matching the First letters on your Penalty Fare with the Prefix listed underneath the Logo.
If the Transport Company that issued your Notice and Prefix is not listed, choose the Not Listed option to redirect to the relevant Website to make your Appeal.

Penalty Fare Notice or Unpaid Fare Notice is not listed

If your Penalty Fare Notice or Unpaid Fare Notice is not listed, you should refer to your Notice for information on how to appeal. If you have lost your Notice, please contact the relevant Train Operating Company's customer services team.

TFL Appeals Service

Penalty Fare Notices may be issued for a variety of reasons and passengers have the right to appeal against these, within a specified time, if they believe they were issued incorrectly or unfairly.
The Appeals Service (AS) is contracted by TfL to independently consider first stage appeals on their behalf within 21 days and in accordance with TfL guidelines. The AS communicate their decisions directly with the appellant and provide details of how to make a further appeal.

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ITAL Group Limited trading as Appeal Service
Building 1000 Lakeside
Western Road Portsmouth PO6 3EZ
Company Registration Number 04784751
VAT Registration 811545257

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